Terms of service

Last updated 6 Sep 2026

TODO legal review. This page is a working draft written by the product team. It must be reviewed by counsel before launch: check the governing law, the data-controller wording, retention periods, and the country-specific rules on outbound calls and call transcription.

The service

Hijey provides an AI phone assistant and a dashboard to real-estate professionals ("you"). The assistant answers forwarded calls, collects contact details and sends you a written note. It never quotes prices, books viewings or gives legal advice.

Your responsibilities

You forward calls from a number you are entitled to use and you tell your callers about the assistant where local law requires more than the spoken disclosure.
You use outbound call-backs only where they are lawful for your business and your callers.
You keep your account credentials safe and you are responsible for the people you invite.

Subscription and payment

Plans are billed monthly per seat through Stripe, in advance, with pooled minutes per period and optional one-off minute packs. Adding a seat is charged pro rata immediately; removing one takes effect at the end of the period. Cancellation takes effect at the end of the current period; your number is released when your subscription ends.

Failed payments

If a payment fails, the service continues for 7 days while the card is retried. After that the assistants are paused until payment succeeds.

Availability

Hijey depends on telephony, messaging and AI providers. We do not guarantee that every call is answered or every note delivered, and we are not liable for lost enquiries. TODO: liability cap and governing law.

Termination

You can delete your organization at any time from Settings; this cancels the subscription, releases your numbers and deletes your data. We may suspend accounts used for spam, fraud or unlawful calling.

Contact

legal@hijey.com. TODO: legal entity and address.