Privacy

Last updated 6 Sep 2026

TODO legal review. This page is a working draft written by the product team. It must be reviewed by counsel before launch: check the governing law, the data-controller wording, retention periods, and the country-specific rules on outbound calls and call transcription.

What Hijey is

Hijey answers phone calls for real-estate agents with an AI assistant, and sends the agent a summary of the call on WhatsApp. The agent's organization is the data controller for its callers; Hijey processes the data on its behalf.

What we collect

From agents: name, e-mail, mobile and WhatsApp numbers, the assistant's settings, and billing details held by Stripe.
From callers: the calling number, a transcript of the conversation, and the details the caller chooses to give (name, what they are looking for, area, budget, call-back preference).
Numbers an agent puts on the exclusion list are stored only as a one-way hash and the last four digits.

What we never keep

Call audio is never stored by Hijey. Voice recordings are not made. Phone numbers never appear in logs or error reports.

Disclosure to callers

Every call opens with the assistant saying that it is an AI and that the call is transcribed so the agent can call back. This sentence cannot be switched off.

How long we keep data

Transcripts are deleted after the retention period set by the organization (30 to 730 days, 90 by default). Lead summaries are kept until the lead is deleted. An agent can delete a caller's data from the lead page at any time; callers can also ask by e-mail and we erase every record for that number.

Who processes data for us

See the subprocessors page. Data is stored in the EU; some processors run outside the EU under standard contractual clauses.

Your rights

Access, correction, deletion, restriction and portability requests go to privacy@hijey.com. Callers may contact the agent's organization or us directly.

Contact

Hijey, privacy@hijey.com. TODO: legal entity, address and DPO contact.